Services We Provide - Medicine, Acute Care & Clinical Support

Clinical Support - Patient Information Service

Clinical Records Service
 
The Clinical Records Service (CRS) employs clinical administrators to ensure that patient records are accessible to the medical and nursing staff every time a patient visits the hospital. While CMDHB has a great deal of health information available electronically, there is still a heavy reliance on the paper record - particularly for the hand written sections of our records. This is a 24-hour, 7 day a week service.

The staff are based in teams. The work here is very deadline driven and attention to detail is crucial. Staff are rotated through the positions three times a year, so the work is varied and the level of job satisfaction remains high.

The CRS team consists of 42 staff, including the team leader. There are also two specialist roles - the Release of Information and Training Clerks.

It is important that those keen to work in this area consider their ability to work accurately at a fast pace in a team environment, before applying for a position. Good computer and alphanumeric skills are also pre-requisite for the job and although records management experience is preferred, full training will be given.

Clinical Transcription Service

The Clinical Transcription Service employs a team to provide word processing and secretarial support to the medical staff at Counties Manukau CHB. This team is located throughout various departments so that they are in close proximity to the staff they support.

In this area, individuals are encouraged to multi-skill as much as possible and many can type for a wide variety of specialties.

The medical staff use the WinScribe digital dictation system and the transcription staff type the reports into electronic document management systems. The work is deadline driven and a high level of accuracy is required.

Excellent word-processing skills and the ability to touch type are prerequisites for the job while medical word processing experience is definitely preferred. Prospective employees should consider how well they can work under pressure and as a team, before applying for a position in the Service.

Patient Information Service Business Support Team

This is a newly created team, whose principal objective is to provide support to the users of the main clinical information systems, PiMS and Concerto.  This team consists of three functional specialists, who have an in-depth understanding of how the staff use the applications in all areas of the hospital.  They are responsible for co-ordinating the testing for up-grades, helping with any day-to-day user problems and assessing new functionality and how it may be used in the future.  The other members in the team include:

• Data Quality Co-ordinator, who monitors the quality of the information entered into the systems, a
• Clinical Systems Security Co-ordinator, who audits the access to the information systems to ensure it is appropriate and maintain the user website for PiMS
• Business Administration Support, who provides support to the rest of the team, and maintains the user website for Concerto.

Skills required for these positions is a good working knowledge of the systems they support, attention to detail and excellent interpersonal skills, as they work with a wide range of staff.

Published:  27-Apr-2009  |  Enquiries:  Contact Us